Refund policy

We want customers to be completely satisfied with their purchase.

For standard products purchased online, UK consumers generally have the right to cancel their order within 14 days after receiving the goods, without giving a reason.

To exercise this right, please email sales@205retrofit.co.uk within the cancellation period, clearly stating your intention to cancel.

Customers then have a further 14 days to return the goods.

Unless the goods are faulty, incorrectly supplied or otherwise required by law, customers are responsible for the direct cost of return postage. We recommend using a tracked delivery service.

Products should be returned with reasonable care. Any reduction in value resulting from handling beyond what is necessary to inspect the product may be deducted from the refund where permitted by law.

Refunds will include the original standard delivery charge where legally required, but not any additional cost of an upgraded delivery service.

Refunds will be issued using the original payment method within the applicable legal time limits. We may withhold a refund until the returned goods are received or evidence of their return is provided, where permitted by law.

Products manufactured to a customer's individual specifications or clearly personalised may be exempt from the standard change-of-mind cancellation right.

Please note: A standard product manufactured only after an order is placed is not automatically exempt from cancellation rights.

Returns address

205retrofit
James Spence
29 Dorothy Crescent
Worcester
WR3 7DD